Legal
Privacy Policy
Last updated: 25 May 2026 · Effective: 25 May 2026
Your privacy matters to us.
JV Studio is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and all applicable South African legislation.
1. Who We Are
JV Studio is a web design and development business operating nationally in South Africa. We design, build, and manage professional websites for businesses.
2. What Personal Information We Collect
We collect personal information only when you voluntarily provide it to us or when it is automatically collected through your use of our website.
Information you provide directly:
- Full name
- Email address
- Phone / cell number
- Business name and industry
- Project or enquiry details submitted via our quote form
- Login credentials for the JV Studio Client Portal
Information collected automatically:
- Pages visited and time spent on site (via Google Analytics)
- Browser type, device type, and operating system
- Referring website and geographic region (country/city level)
- IP address (anonymised by Google Analytics)
3. Why We Collect Your Information
We collect and process your personal information for the following lawful purposes:
- To respond to your quote or service enquiry
- To provide and manage our web design services
- To grant and manage access to the JV Studio Client Portal
- To send project updates, invoices, and service-related communications
- To improve our website content and user experience (analytics)
- To comply with legal and contractual obligations
4. Legal Basis for Processing (POPIA)
We process your personal information on the following grounds:
- Contractual necessity – to perform the services you have requested
- Legitimate interest – to improve our service and communicate relevant updates
- Consent – where you have explicitly agreed (e.g. analytics cookies)
- Legal obligation – where required by South African law
5. How We Store and Protect Your Information
Your personal data is stored securely using Netlify's cloud infrastructure, which is hosted on servers with industry-standard security practices including encryption in transit (HTTPS/TLS) and at rest.
We implement reasonable technical and organisational safeguards to protect your information against unauthorised access, loss, or misuse. Access to client data is restricted to authorised JV Studio personnel only.
6. Third Parties We Share Information With
We do not sell, rent, or trade your personal information. We may share it with the following trusted third-party service providers strictly for operational purposes:
- Netlify – website hosting and serverless functions (USA; SCCs in place)
- Resend – transactional email delivery
- Google Analytics – anonymised website analytics
Each third-party provider is contractually bound to process your information only as instructed and in compliance with applicable data protection legislation.
7. How Long We Keep Your Information
- Enquiry data (quote form submissions): retained for up to 3 years
- Client portal data: retained for the duration of the service relationship and up to 5 years thereafter for financial record-keeping purposes
- Analytics data: retained as per Google Analytics' standard retention policy (14 months)
8. Your Rights Under POPIA
As a data subject, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal obligations)
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, contact us at sales@jvstudio.co.za. We will respond within 30 days.
9. Information Regulator
If you believe your rights under POPIA have been infringed, you may contact the Information Regulator of South Africa:
10. Cookies
Our website uses cookies. For full details on what cookies we use and how to manage them, please read our Cookie Policy.
11. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review it periodically.
13. Contact Us
For any privacy-related questions or requests, please contact:
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